Pimalai Resort and Spa

We loved everything about Pimalai. The staff are exceptional, professional and very friendly .The resort is in the most beautiful setting. This is a huge hotel though and takes a while to walk between areas and a buggy is needed to go between hillside and beach areas.
Hills Villas superb, everything extremely clean and housekeeping staff excellent.
Excursions superb - Koh Rok & Koh Haa -great experience
Food excellent - outstanding extensive buffet breakfast with eggs etc cooked to order. All evening meals superb - we particularly enjoyed Rice and Spice and seafood on the beach. Easy though to walk along beach to other good places to eat locally.
Beach is sandy and fabulous - I can say one of the best have seen in Thailand. Two huge pools and always an abndance of attended loungers to chose from and so much space. We hope to return.

What an incredible place in paradise! From the moment you are picked up till the moment they drop you off, every aspect of Pimalai is so well curated with your happiness in mind.

The airport transfer is seamless and stress free. The check in experience is so welcoming, with fresh wet towels, tea, and all the friendly staff one could ask for. From the vehicle entry security guard to the gardeners to the restaurant and spa workers, all of them would greet us with such warmth and friendly smiles.

The rooms, pools, beach, surrounding gardens are very well maintained. I really enjoyed the small touches, all the thoughtful small things they do to make their guests comfortable. Such as unlimited ice water (delivered to you at your sun lounger) when at the pools or the beach. While I never saw a mosquito in our room, they do provide mosquito repellent machines in the rooms. During our welcome, we were given spa vouchers because we were staying for several days (for us, one week). Upon arriving to our room, there was a welcome plate of fruit and fresh coconuts!

Every treatment we got at the spa was excellent, but I will call out our favourite: the Aromatic Oil massage. Incredible!

The fitness center was so well-equipped and spotlessly clean. All the equipment is very well maintained. I enjoyed that there was a water cooler machine but also a jug of ice water infused with aromatics (lime, lemongrass, cucumber, mint, etc) available too. Made the gym feel very elite and spa-like.

The restaurants were a surprising bonus. I assumed we would be venturing out into the town for meals often, but the quality of food was wonderful. Our favorites were the All You Can Eat Surf & Turf night and the BBQ night, both at their Rak Talay beach restaurant.

The included breakfast buffet was especially surprising. They had so many different options, from western style (eggs any style), British (beans and toast), to Asian (congee, Thai noodle bowls), and all kinds of carbs (crepes, waffles, pancakes, doughnuts, multiple types of breads with spreads like Nutella, Vegemite, fruit jams etc). All kinds of fresh fruit and fresh squeezed fruit juices. I was especially impressed with the abundance of it all. Breakfast was from 6:30-10:30AM and even at 10:24AM I saw employees refilling everything, including tall plates of bacon.

Overall the staff very much care about your satisfaction. They will go above and beyond to clear any problems or miscommunications. It’s rare to see this level of service.

We chose Pimalai as the venue for our wedding ceremony, and we honestly could not be happier with our decision. The hotel is absolutely stunning, with breathtaking surroundings that made our special day feel truly magical. From the moment we arrived, every member of staff was incredibly helpful, and the level of service was beyond exceptional. From start to finish, the organization of our wedding was completely top-notch. Communication throughout the planning process was extremely prompt, clear, and effortless, which made everything feel so easy and stress-free. The team was incredibly accommodating and happy to change or adjust anything to suit exactly what we wanted. Nothing ever felt like too much trouble. A huge thank you goes to Khun Apple, our wedding coordinator, who made everything feel so simple and seamless. She was outstanding on the day and truly went above and beyond. We would highly recommend Pimalai — it is genuinely one of the best hotels we have ever stayed in.

We stayed in a pool villa, which was stunning and had everything we expected. The staff were, without exception, very friendly and welcoming. We also enjoyed some great food at dinner, and took advantage of the happy hour at the two bars.

We did think that the breakfast was not particularly good - there was choice, but it wasn’t that extensive and the à la carte portions were small. We also thought some of the cocktails were quite poor, very watery in some cases (too much ice!)

Overall, it was a good experience but the resort felt very busy.

Also, be aware that the resort is quite spread out and it can feel like a lot of effort to get around, especially if you have a room up on the hill. You rely on buggies to get around. Mostly, they are quick to arrive - but it’s like living in a small town, the distance from our room to the beach was a long walk, which might not suit everyone.

Where to begin with the Pimalai? This is comprehensively the best hotel experience I have ever had. We stayed for 5 nights in Koh Lanta as part of our honeymoon trip and the setting could not have been more perfect. From the moment the transfer collects you and whisks you onto the beach arrival by private boat you have the feeling that this hotel is so self-assured in the excellence it serves. We knew we were in safe hands. Every detail has been covered, and thought through for your comfort and convenience. The room TV even carried a channel for PL Football and 6Nations Rugby! Having made good use of the facilities, spa, restaurants, drinks menus, scuba desk, excursions and concierge; the team were endlessly helpful to ensure it was a perfect stay. A special word must go to the staff who were all so friendly and welcoming. They are obviously very proud of the island and the beautiful national park forest that the hotel backs onto, and do their best to reverently share it with you. The hotel’s design ethos really blends into the islands beauty and heritage for traditional crafts using local materials and inspiration. A heartfelt 10/10